We are currently undergoing a planned database migration and infrastructure upgrade to improve system performance, scalability, and long-term stability. As part of this process, certain database fields are being realigned, which may temporarily affect how data is displayed.
What you need to know:
- There is no security risk.
- No data has been lost or compromised.
- Discrepancies are temporary and expected during this realignment.
- Our technical team is actively working to restore full functionality.
We recognize that this transition has impacted user experience and created concern. We appreciate your patience and understanding as we complete this important upgrade.
Please be aware:
Call volumes are high, and response times are delayed. Before contacting support, check your account or our website for the latest updates, as many are being made in real-time.
Several key issues have been addressed:
- State partners now have full access to candidate data.
- Incorrect certification levels have been corrected.
- “Not registered” account errors have been resolved.
Thank you for your continued trust.