Who do I contact if I need help with my recertification application or have questions?

Recertification questions can be sent to support@nremt.org. 
The National Registry’s regular business hours are between 9:00 a.m. and 5:00 p.m. EDT Monday through Friday. 

Why does my agency need an account on the National Registry website?

The National Registry encourages online submission of recertification applications. Having the agency registered with the National Registry allows for the electronic verification of recertification applications and provides access to information, dashboards, online roles, roster review, and timely communications to serve their EMS professionals better. Online agencies and application submissions significantly reduce processing times and increase accuracy.

What are the requirements of an agency to request affiliation with the National Registry? 

The requirements are to employ Nationally Certified individuals and submit electronic recertification applications. The Training Officer of the agency creates the new agency, and Registry will approve the request if appropriate. The agency must have individuals who work or volunteer using their EMS skills. 

How can I tell if I am affiliated with an agency? 

Log in to your National Registry account and select My Certification role. Under the Agency Affiliation selection on your Dashboard, it will display any agencies with which you are currently affiliated with or which you have requested affiliation. You may add and delete any agency by clicking the Add or Remove Agency Affiliation link.  

Can a Training Officer or certified individual affiliate with more than one agency?

Yes, a Training Officer or certified individual can affiliate with multiple agencies. 

What education is accepted for the National Registry recertification?

The National Registry accepts state EMS office recognized, CAPCE accredited education, and education recognized in the Alternative Recertification Credits Policy. Please check with your state EMS office for additional information on accepted state-approved or local component requirements, or state exceptions.

What is the intended use of the Education Updates or Guidelines?

Education updates are guidelines or suggested lesson plans for the National Component topics. Note: You are not required to use the lesson plans verbatim and are not required to use or turn in skills assessment sheets with recertification applications. 

If I fail Recertification by Examination, can I still be recertified? 

Individuals who do not receive a passing score on the Recertification by Examination may still renew by continuing education if all requirements are completed by their current expiration date. Individuals using Recertification by Examination to satisfy an audit or under investigation do not qualify for the CE application. An unsuccessful examination in those cases will result in a lapsed certification.  

Can I drop my certification to a lower level?

Requests to drop a certification to a lower level can be sent to support@nremt.org. 
To return to a higher level, all certification requirements must be met to include both the cognitive and psychomotor examinations. 

Can I RECERTIFY late?

EMT, AEMT, Paramedic late recertification 
If the recertification application was not submitted before the March 31 deadline, the individual may pay a $50 reinstatement fee and submit the application by April 30 of the current expiration year. All continuing education requirements must have been met before March 31 of their current recertification cycle. 

EMR late recertification 
If the recertification application was not submitted before the September 30 deadline, the individual may pay a $50 reinstatement fee and submit the application by October 31 of the current expiration year. All continuing education requirements must have been met before September 30 of their current recertification cycle.